helpdesk
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OCA
Odoo modules for managing a HelpDesk system
The helpdesk_mgmt module has been added, along with Arabic translations, in version 17.0.
Depends on : - [x] https://github.com/OCA/helpdesk/pull/585 - [X] https://github.com/OCA/helpdesk/pull/583 Backend Improvements : - [x] Add kanban state in multiple views - [x] Reset kanban state when changing the stage -...
supersedes https://github.com/OCA/helpdesk/pull/548/
supersedes https://github.com/OCA/helpdesk/pull/517
Hello, I would like to get a review of this migration. I hope everything is in order. Thank you!
After several tests I have verified that it has the desired functionality. Thank you for reviewing and approving
proposing again #465 @OCA/helpdesk-maintainers --- This PR has been split from https://github.com/OCA/helpdesk/pull/448 - Set "e-mail" channel when ticket generated from fetchmail cron task.
proposing again #404 @OCA/helpdesk-maintainers --- This commit reviews the security rules around the fsm_order_close_wizard. The "Complete" button on the fsm.order triggered an access error for fieldservice.group_fsm_user_own. The commit allows fieldservice.group_fsm_user_own...
proposing again https://github.com/OCA/helpdesk/pull/454 (changes made to `helpdesk_mgmt_fieldservice/static/description/index.html` are from pre-commit) @OCA/helpdesk-maintainers --- Checking a boolean field is more reliable than checking arbitrary names that can be changed by the user
We can consider another strategy in the future, but for now, I believe that changing the priority of the portal's ticket menu to the "last position" will significantly improve its...
