helpdesk
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OCA
Odoo modules for managing a HelpDesk system
New email template for newly created tickets. This email template is modelled like the already existing ones for Closed and Changed State) This template was originally introduced in 98e5ef7f4a2e074283da3674654f662a28f02eed. As...
Compatibility issue of module OCA/helpdesk_mgmt_timesheet with OCA/project_timesheet_time_control ## Module The name of the module that has a bug. [_helpdesk_mgmt_timesheet_](https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_timesheet) ## Describe the bug When trying to enter Timesheet via Timesheets...
I am using odoo OCA helpdesk version 16. 1. I have multiple engineers for the helpdesk who provide support to users. I want to add shift scheduling for that when...
## Module helpdesk_mgmt ## Describe the bug When a Ticket is created with an Internal User as partner_id (e.g. a Helpdesk Team user) with a Portal User in following, the...
Raise error trying to create a timesheet (`account.analytic.line`) in a `helpdesk.ticket` configured with a project with `allow_timesheets` disabled. ## helpdesk_mgmt_timesheet It can be also be affected by `helpdesk_mgmt_project` ## Describe...
Partner Restrictions by Helpdesk Team Allows dynamic control over which contact (partner_id) on ticket, based on the configuration of the assigned Helpdesk Team (team_id). The logic works as follows: -...
Separate filters from the portal of the helpdesk module into other functions to make them inheritable.
