helpdesk

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Hi everyone, I'm wondering if it could be possible to share teh way people are using categories and types and alos motive in helpdesk. I feel really disturbed by the...

flotho

[15.0][IMP] helpdesk_mgmt: Update priority of portal_my_home template

1

port from: #577

marcelsavegnago

[14.0][IMP] helpdesk_mgmt: Update priority of portal_my_home template

1

Port from: #577

marcelsavegnago

[15.0][IMP] helpdesk_mgmt_sale: Allow to assign multiple tickets to an order

2

cc @Tecnativa TT50683

pilarvargas-tecnativa

[16.0][FIX] helpdesk_mgmt_timesheet: Apply the required attrs to the project_id field which has groups

1

Apply the required attrs to the `project_id` field which has groups  Please @pedrobaeza and @pilarvargas-tecnativa can you review it? @Tecnativa

victoralmau

[16.0][ADD] helpdesk_mgmt_template: add module

6

The module adds the following features: - Pre-configure ticket description template based on it's category

dessanhemrayev

[14.0][ADD] helpdesk_mgmt_reopen : reopens a ticket when a message is received

3

Reopening of #392 with tests added This module allows getting a ticket back to its initial state when a message is received about it, except if it is a notification....

nayatec

allow_timesheet field is not accessible for user without 'hr_timesheet.group_hr_timesheet_user'

1

The field is added in this view: https://github.com/OCA/helpdesk/blob/4c012b6db65ef5741d5c6c33795885080be4237e/helpdesk_mgmt_timesheet/views/helpdesk_ticket_view.xml#L87 wich is accessible only from 'hr_timesheet.group_hr_timesheet_user', so this domain cannot be applied: https://github.com/OCA/helpdesk/blob/4c012b6db65ef5741d5c6c33795885080be4237e/helpdesk_mgmt_timesheet/views/helpdesk_ticket_view.xml#L260 with this error: ``` Error: While parsing modifiers for...

sergiocorato

Standard Migration @ForgeFlow Depends on: - https://github.com/OCA/helpdesk/pull/529

JasminSForgeFlow

Same fix as #610 Tested in a 16.0 environment, the problem still occurs. - Disable "Required Category" in helpdesk settings - Create a ticket by /new/ticket with empty category Get...

LorenzoC0