FreeScout

Have you ever received emails with these prefixes: "WG: " and "De: "?

> I'm running a version of Freescout including this feature, but it just doesn't work for me. I've tried various methods of forwarding from Thunderbird. The subject has `Fwd:`, the...

We've changed this behavior in the `master` branch. Now the customer in the forwarded email will be substituted only if there is "@fwd" text added in the beginning of the...

Debug this: https://github.com/freescout-helpdesk/freescout/blob/dist/app/Console/Commands/FetchEmails.php#L614 You can use `\Log::error('some info');` to write messages to Manage > Logs > App Logs

You can share here the HTML part of the email where customer's email is mentioned.

This has been fixed. Use the latest FreeScout version.

The original issue described in the first message most likely won't be fixed. The rest discussed a different issue.

Closing as out of scope

It looks like there is no a solution for this.

> 3- Delete that user; You probably mean "Delete that customer". > 5- FreeScout won't add customer and won't display it's data in ticket; We could not reproduce the issue....