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Published 20 hours ago • verified publisher icon freescout-helpdesk

Freescout to freescount interference

Open afawaz2 opened this issue 3 years ago • 3 comments
trafficstars

We are two independent instances of Freescout and we are noticing that an email from one FS to another is reopening old conversations. I think it will be helpful for FS to add some random unique deployment ID to avoid the inference.

afawaz2 avatar May 18 '22 21:05 afawaz2

...is reopening old conversations

How does it happen? Can you explain a bit more.

freescout-helpdesk avatar May 19 '22 05:05 freescout-helpdesk

Suppose I have FS_1 (two years old) and FS_2 (3 months old) deployment. When FS_2 forward a conversation to a mailbox in FS_1 the conversation reopens an old conversation in FS_1.

afawaz2 avatar May 23 '22 14:05 afawaz2

Any updates on this?

afawaz2 avatar Jul 21 '22 14:07 afawaz2

This has been fixed. Use the latest FreeScout version.

freescout-helpdesk avatar Dec 19 '22 11:12 freescout-helpdesk