FreeScout

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Most likely the problem is in some server configuration or proxy. It needs to be investigated on your server by someone.

Most likely https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#-permissions-issue

You need to debug the function at line 154 in /Providers/KnowledgeBaseServiceProvider.php: https://github.com/freescout-helpdesk/freescout/wiki/Debugging