FreeScout

There are also some workarounds for G Suite: https://medium.com/@freescout/oauth-2-0-g-suite-microsoft-365-and-php-7da16ca74314

Experiencing this issue only `receivesFiles()`. By som reason in https://github.com/botman/botman/blob/2.0/src/BotMan.php#L241 it uses NullDriver instead of Facebook: ``` $user = $this->getDriver()->getUser($this->getMessage()); ```

Fixed by loading drivers: ``` \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookDriver::class); // Also need to be loaded \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookAudioDriver::class); \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookFileDriver::class); \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookImageDriver::class); \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookLocationDriver::class); \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookLocationDriver::class); \BotMan\BotMan\Drivers\DriverManager::loadDriver(\BotMan\Drivers\Facebook\FacebookVideoDriver::class); ```

In HTML ampersands in URLs must be encoded as `&`.

Knowledge Base widget added in the Knowledge Base Module v1.0.7: https://freescout.net/module/knowledge-base/

We've checked. It seems impossible to separate replies in these emails, as they don't have some specific separator in the their code.

> My college that uses helscout (haha, typo for Helpscout) does not have that issue he told me. Can you attach an example .eml?

> I would say that freescout should add something in the code to recognize it. It already adds. It's not about FreeScout, it about another system (in your case HelpScout)...

We can suggest to do it via a custom module.

This is an "open tracking" pixel. Which email client is used to read the email?