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Published 20 hours ago • verified publisher icon freescout-helpdesk

Tickets without CSS

Open janselato opened this issue 3 years ago • 9 comments
trafficstars

HI, i have problem with mails. Mails created from freescout: image

This message is difficult to read. Can you create new setting to fetch mails with original css? Original message: image

janselato avatar Feb 08 '22 14:02 janselato

I think it is actually better to display text version by default. And HTML version as an option. HTML version is not safe, at least. It is also hard to read without original CSS styles which are removed. So if FreeScout developer decides to change it, my suggestion would be text version by default.

ilyakonovalenko avatar Feb 08 '22 17:02 ilyakonovalenko

I know it's not safe, but this solution don't better. I think, better add option in settings system to change default viewing tickets.

janselato avatar Feb 09 '22 07:02 janselato

I know it's not safe, but this solution don't better.

Current HTML view is not looking good as well :-) Not sure if text view can be implemented via module hooks and filters, anyway it would be nice, simple and useful to have text view in core.

ilyakonovalenko avatar Feb 09 '22 17:02 ilyakonovalenko

We'll leave this as help wanted. If someone can come up with some secure and reliable solution which would preserve original ticket's CSS please share and implement.

freescout-helpdesk avatar Feb 10 '22 07:02 freescout-helpdesk

Implement CSP? https://www.w3.org/TR/CSP2/#security-css-parsing

janselato avatar Feb 10 '22 07:02 janselato

@freescout-helpdesk Is it solution? https://content-security-policy.com/style-src/

janselato avatar Feb 18 '22 12:02 janselato

@freescout-helpdesk Is it solution? https://content-security-policy.com/style-src/

@janselato, I think the CSS feature asked on this thread has to do with inline CSS not being rendered by Freescout, not remote CSS files.

But thanks for style-src though, I didn't even know it existed!

ipruthi avatar Apr 07 '22 13:04 ipruthi

I agree that I would prefer to be able to set default Text/HTML emails in the settings if anyone would like to take this on as a module or something...? 😂

zigojacko avatar May 01 '22 09:05 zigojacko

Copy/pasting + inserting pre-defined replies into the message textbox without formatting as default would already help a lot with mixed up styling in replies.

MarcoWel avatar May 19 '22 14:05 MarcoWel

It looks like there is no a solution for this.

freescout-helpdesk avatar Feb 14 '23 10:02 freescout-helpdesk

I stumbled on this issue earlier today and solved it (for us). You can edit the allowed HTML and CSS in /config/purifier.php. After editing, run php artisan config:clear to clear the cache.

According to the guidelines this will be safe between updates: https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide#development-guidelines

jack-arturo avatar Jul 28 '23 17:07 jack-arturo