Razvan Aldea
Razvan Aldea
Yes, seems like the Zapier extension is missing the action for new reply. For the moment you can hook it to `kbs_reply_to_ticket` found [here](https://github.com/WPChill/kb-support/blob/master/includes/tickets/class-kbs-ticket.php#L2083) action if you want to roll...
Also, would be nice to give a notice in the ticket view also that the reply is new / not read by the customer. 
Think this one is for the locking extensions that use data processing? Email Lock, Ninja Forms, Gravity Forms.
Can be paired with #49 into one single extension.
@cristianraiber We could do a timeline display of how and what went with the ticket, but this should be done through an extension and not integrated in the LITE version
@giucu91 think this one is similar with the Reply system from KB Support or the Version system from DLM ( or something like a Review/Comment for each testimonial ). Another...
Once the new UI is launched this can be implemented. It is not worth it to make a functionality now and then re-make it once the new UI is launched...
We should try and do this similar with #1316
@jackmcconnell This one should be fixed in the new UI as the "update ticket process in order to reply" will be removed ( think the action to do after ticket...