FreeScout

> But the tag appears something like 2 hours after receiving the email or even more for previous emails. Workflow are not realtime based ? Workflows are real-time. Check your...

Unfortunately not.

We've double checked and could not reproduce the issue.

> It happens often that a customer's employee sends an email to us Does customer in this case remove the rest of the email body?

What email client does your staff use? Try to disable all non-official modules.

We'll check this.

If reply comes from another customer and FreeScout will not change the customer, the reply will be shown as coming from the original customer (not the real sender) and cause...

> The person to which the ticket is forwarded can only see the name of the original sender of the mail but not the email-address. See where? Could you please...

Need to be fixed.

> Eventually, all categories will end up at the top of the list. However, to do this, you need to have a few SRs assigned to this subcategory. This is...