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Published 20 hours ago • verified publisher icon freescout-helpdesk

Include email-address of original sender when forwarding conversation

Open im-fabian opened this issue 4 years ago • 2 comments

Summary

When you forward a conversation only the names of participants in that conversation are included but not their email-addresses.

Steps to reproduce

  1. Open a conversation.
  2. Forward conversation to an external e-mail-address.

What is the current bug behavior?

The person to which the ticket is forwarded can only see the name of the original sender of the mail but not the email-address. On the other hand the addresses of all CCs are shown.

What is the expected behavior?

If you forward an email to an external address both the name and the email-address of the original sender should be included.

Possible fixes

Include the email-address of the original sender next to his or her name.

Like: Jane Doe <[email protected]>

im-fabian avatar May 23 '21 20:05 im-fabian

We have noticed the problem as well. Is there already a solution?

nightruki avatar Jun 29 '22 09:06 nightruki

Same on our end. Would be quite important for us to have the email address of the original sender included in a forwarded conversation.

Patistar avatar Sep 21 '22 17:09 Patistar

The person to which the ticket is forwarded can only see the name of the original sender of the mail but not the email-address.

See where? Could you please attach a screenshot?

freescout-helpdesk avatar Sep 25 '22 05:09 freescout-helpdesk