FreeScout

It's quite hard to understand what you are saying. Maybe you need this: 

1. Use "Default Assignee" option in Mailbox settings. 2. Try to use Workflows Module.

Unfortunately not.

The only way to figure it out is to debug on your server. Try https://github.com/freescout-helpdesk/freescout/wiki/Debugging

https://github.com/freescout-helpdesk/freescout/issues/4017#issuecomment-2104600271

Unfortunately we can't tell what can be the reason of the problem from here. The only way to do it is for someone to investigate it on your server.

You can send the code to [email protected] We'll take a look.

We'd appreciate a pull request.