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Published 20 hours ago • verified publisher icon freescout-helpdesk

Customer changes automatically

Open tillmon opened this issue 2 years ago • 4 comments

If a reply to a conversation is sent with a CC recipient and the CC recipient answers to the email, the customer is changed to the CC recipient.

tillmon avatar Oct 22 '21 08:10 tillmon

Yeah, I see this too. It's kinda weird to be honest.

tpnsolutions avatar Oct 25 '21 22:10 tpnsolutions

We'll check this.

freescout-helpdesk avatar Oct 28 '21 11:10 freescout-helpdesk

@freescout-helpdesk this was done on purpose here, it seems. Do you know why that's the case? Could we safely remove that code or did I mis-interpreted this code?

If we can remove it, I'm more then happy to open a PR for it but it seems to be counter intuitive to remove it.

Wouter0100 avatar Dec 05 '21 22:12 Wouter0100

If reply comes from another customer and FreeScout will not change the customer, the reply will be shown as coming from the original customer (not the real sender) and cause confusion.

freescout-helpdesk avatar Dec 06 '21 05:12 freescout-helpdesk