kb-support

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Add a notice that custom has a new reply / response from customer support in the ticket table

1


razvanaldea89

Ticket sources add if only reply to ticket

1

The ticket sources keep counting tickets even though there was only a reply for the ticket and not an actual ticket.

razvanaldea89

Make the "time" on the reply be an actual link

1

 --- Would be useful to turn this into a link so that users can share links to specific tickets. More so, using a direct link to a ticket should...

cristianraiber

Knowldgebase design

4

- https://help.tawk.to - https://support.tettra.co/en/ - https://www.canva.com/help - https://knowledge.hubspot.com - https://help.wonderbly.com/en/ - https://help.prodpad.com - https://wistia.com/support - https://help.dropbox.com - https://html.creativegigs.net/kbdoc/kbdoc-html/index.html I like Tettra's design but also Tawk's filters. I think we should...

cristianraiber


andyluak

Assigning aggents metabox css broken

1


andyluak

KB Articles post type slug isn't prefixed

1

The KB Articles post type doesn’t have a prefix so when my I noticed my 'Articles' page wasn't displaying any posts, I investigated and it appears that the KB Articles...

jackmcconnell

AJAX load replies on scroll ( 5 batches at a time)

2

Display / fetch batches of 5 replies using AJAX and at first view only show latest 5. After, use a load more button

razvanaldea89

Advanced exports

2

Right now we can add fields to submission forms but we can't export these fields when we exports customers or tickets.

giucu91

Advanced Reports

5

It would be nice to see an advanced reports extension. Something like: https://getawesomesupport.com/addons/advanced-reports-statistics/ Or: https://www.helpscout.net/help-desk-software/reports/ It would be nice to show: - satisfaction ratings over time. - satisfaction ratings per...

scottrpaterson