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Ticket sources add if only reply to ticket

Open razvanaldea89 opened this issue 3 years ago • 1 comments

The ticket sources keep counting tickets even though there was only a reply for the ticket and not an actual ticket.

razvanaldea89 avatar Mar 24 '21 11:03 razvanaldea89

@razvanaldea89 - can you please add a more detailed explanation as to what exactly was wrong here and what you did to fix it?

cristianraiber avatar Apr 03 '21 16:04 cristianraiber