kb-support

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Ban user opening tickets

1

**Is your feature request related to a problem? Please describe.** We want to stop a WP user opening tickets. I have some users/customers spamming me with many multiple tickets… https://wordpress.org/support/topic/ban-user-opening-tickets/

beatricelucaci

Edit ticket UI update

1


TeoAlex

See https://wordpress.org/plugins/simple-custom-post-order/

cristianraiber

Updating a ticket, prior to reply, returns to All Tickets screen

1

You can set what happens after you've replied to a ticket. I have mine set to send me back to the All Tickets screen. The issue with this is that...

jackmcconnell

Ticket “Search” doesn’t seem to search ticket content

1

To get around the bug I mentioned about a WP user changing email address or entering a different email address in KB-Support ticket form, and KB-support then creating separate customers...

beatricelucaci

Auto assign on reply if there is no agent assigned

2

 Auto assign on access should be changed to auto assign on reply if there is no agent assigned to the ticket

razvanaldea89

razvanaldea89

cristianraiber

Be able to create new ticket/conversation from a reply, with that reply being the initial content. Custom should remain the same.

razvanaldea89

sending a new reply shouldn't reload the page

1

could we use AJAX for this and show the reply "in-line" ?

cristianraiber