FreeScout

Still not clear.

Please write the step-by-step instruction on how to reproduce the issue.

> If you could have the draft option in Zapier Feel free to [submit a feature request](https://freescout.net/request-feature/).

Support agent message can not be created without specifying the customer. Support agent note does not require the customer.

Each conversation must have a customer.

Apparently your DB server is not powerful enough to digest the number of threads you have.

The index has been added to the `threads` table in Faster Search Module v1.0.14

https://jsonformatter.org/ says something is wrong with your JSON: 

It looks like messages are marked as "unread" here: https://github.com/Webklex/php-imap/blob/master/src/Message.php#L300

Here is the fix for Query->populate() function https://github.com/Webklex/php-imap/blob/master/src/Query/Query.php#L339C24-L339C32: ``` + $exception = null; foreach ($raw_messages["headers"] as $uid => $header) { $content = $raw_messages["contents"][$uid] ?? ""; $flag = $raw_messages["flags"][$uid] ?? [];...