FreeScout

Here is the fix: https://github.com/freescout-help-desk/freescout/commit/ca1a7d0900f2453814b13eebee034d41e0e04a1f#diff-6fff174ecb04705a27bdac6f991804b0ec6dbacfc4980e64214d17e112160c2eR192

The thing is that `imap_fetchbody()` with POP3 protocol returns not just body but also headers. Here is the proper fix: https://github.com/freescout-help-desk/freescout/blob/dist/overrides/webklex/php-imap/src/Connection/Protocols/LegacyProtocol.php#L232

Fixed in FreeScout v1.8.152.

Only by sending a new email.

> importing correctly What do you mean? Can you attach some screenshots? Are you using POP3 or IMAP?

We can't reproduce the issue on FreeScout v1.8.152

Send a sample email to [email protected] but not EML file and not forwarding. And answer ALL our questions: https://github.com/freescout-help-desk/freescout/issues/4202#issuecomment-2314663787

Something is wrong with your email. Other email clients also can not show it properly: 

FreeScout v1.8.152 successfully fetched it: 

It's hard to tell. You can try to put EML file into /storage/logs/email.eml, run `php artisan freescout:parse-eml --mailbox=YOUR-MAILBOX-ID` and check the output.