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bestpractical
Request Tracker, an enterprise-grade issue tracking system
Reminder status needs to be one of active and one of inactive statuses, but transitions are targeted to tickets usage, so may block uselessly reminder transition here.
If Object isn't passed, RT::Group->_AddMember or RT::Group->_DeleteMember will get the object from RT::Group->RoleGroupObject which will load a copy of the object and hence will break TransationBatch.
On the Web UI, a response or comment on a ticket with a CF change at the same times, makes TransactionBatch scrips run for the message/basic fields transactions and another...
This is needed when users configure some customfields in group "Dates" with CustomFieldGroupings feature.
Exemples: Aug 9 10:16:31 localhost RT: [4413] warning: Case sensitive search by CustomFields.Name at /srv/rt/rt/local/html/Callbacks/FMLogistic/Elements/ShowCustomFields/MassageCustomFields line 3 Aug 9 10:16:33 localhost RT: [4413] debug: Rendering attachment #124370 of 'text/html' type...
Map numeric levels to themselves, rather than to the next level up.
It may be needed when this callback is used on ticket create (TicketObj is empty)
This allows some callbacks (custom field ones) to get access to the chosen queue in the same way they do on an already created ticket.
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Request Tracker, an enterprise-grade issue tracking system