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hi @kon003 , base on the information you provided, please try the following solutions 1. Download the ledger live application and try to connect the Ledger device to see if...

hi @lanafive , you can try to download the "activity" via [VeChain explorer](https://explore.vechain.org/) by navigating to your wallet address. after your wallet address details are shown, click ***Transfer***. you will...

hi @VTHOholder ,you are correct. sometimes after update the ledger device , it may need to re-enable the `contract data` & `multi clauses`. You mentioned that you saw an error...

hi @VTHOholder , please check your transfer log via [Vechain explorer](https://explore.vechain.org). if you cant find the transaction ,which means that the transaction is not sending to the blockchain. furthermore, if...

i see , so base on the explorer result , the fact is that you didnt use your ledger device sign the transactions (2 missing transactions). sometimes after ledger firmware...

hi @kerimbasa , > I download the Sync app and linked to my ledger account which created 5 new VET addresses (none of them actually matching my real VET address...

Unfortunately, if you do not have the private key or mnemonic words of your ledger device, you cannot access your address. According to [veforge tutorial](https://www.veforge.com/tutorials/ledger/), it mentioned that : >What...

hi @0112-media , please try node v10

hi @AJ77B , you need to import the observed wallet into sync. please check out this [tutorial](https://www.youtube.com/watch?v=NvPIHpvTvek&list=PL2g80vl16BXC7GqMLy9PDmTPtIgq5R5M4)

hi @freemindedclark , please follow the instruction to [import your wallet](https://docs.vechain.org/sync/user-guide/#import-wallet). if you enter your mnemonic correctly you should see your assets on Sync.