Marco Borla

Missed option to manage ticket from mobile

2

 When the screen size is good you have options to manage the ticket but when the screen is more small this option are no more avaiable:  Can you...

**Description** Will be very useful have a SLA custom profile for ticket so if a ticket is not managed a reminder is sent. In OsTicket you can have default SLA...

Hi, in settings, site_admin/system/configuration#!#chatconfiguration then list of files will be nice to be able to select all files and delete with just one click. Will be nice have check box...

How to reproduce: - settings - email template - send mail to user, click on edit - check the box: Allow to change reply e-mail - check Allow to change...

If the user upload one or two images in the chat, the operator chat is not scrolling automatically anymore to the latest message. Can automated scroll be added also if...

If a chat is refused by the android mobile app widget is hidden to visitor when reject chat should redirect user to the contact form if chat is rejected and...

LHC is always required me to login because IP change

3

Hi, from my house "office" the internet IP is always the same so I do not have issue on LHC but the static IP is something who are supported currently...

Will be nice to be able to have some more option: - Offline redirect: when user click on the widget that is offline open the redirect URL in a **new...

Hi, the new chat design widget is very modern and nice. What i think it should modernized is the type indicator that actually looks like to be old and also...

I have department A, when chat is accepted a **canned message A** is sent automatically. 1. If a particular operator set a personal canned message in his profile and check...