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Feature request: support SLA and Task

Open PeopleInside opened this issue 5 years ago • 0 comments

Description

Will be very useful have a SLA custom profile for ticket so if a ticket is not managed a reminder is sent. In OsTicket you can have default SLA for example 24, 48 hours but I also added custom sla that alert me if ticket is still opened after a year.

Useful can be also have internal task with email alert when task is expired like in Osticket.

PeopleInside avatar Jul 20 '20 15:07 PeopleInside