Marco Borla
Marco Borla
**Description** Please allow authorized operators to remove attachments from a ticket. Customer can upload big attachments r something that should be not attached to a ticket. Currently seems operator or...
Allow link department in the creation ticket page, At https://helpdesk.peopleinside.it/it/usr/create-ticket/ I have 4 department. If in a forum or somewhere else I want link to have auto selected department 04...
# Bug report ### Title **Just a quick sentence to brief your trouble with UVDesk or something associated with it.** **Please be calm, short and emphasize on points.** ### Issue...
Register IP of customer when an account is created or ticket is created or new message posted should be present. Also should exist an option to BAN specific IP that...
I have the following issue: Sometimes I want check, after send a reply to a ticket or after an email has been generated from UVdesk install, the sent email by...
**Description** A customer that make a mistake in his message doesn't have the edit function to correct his message on the ticket. For correct the message user has to write...
  How can you explain this? Why sometimes I see such customer in my ticket system that is also require a captcha to accept ticket by webform?
# Bug report On the version V 1.0.15 the deletion function for email when ticket is created has been added. There are an important issue for me: The system delete...
**Description** Prevent email message that open a ticket to be loaded by the ticket system; a banner should allow the operator to see remote image content only if pressed. If...
You can set various SMTP but you cannot associate a department to that SMTP email. As in OsTicket I want every department has a separate email address so: If user...