Richard Harris
Richard Harris
Hmmm. This is very unusual. Your fast5 file seems to be causing issues. Are you able to share it?
To securely send the data to use, can I ask you to contact the ONT Technical Support team via https://nanoporetech.com/support If you click `Contact Support >` on that page you...
Hi @jainronit, apologies for how long this is taking. Can you submit the TS ticket and request that they provide you with a method of uploading the file to them....
@jainronit, I've found a better way to support you. I've sent you an email ending in `.edu` which should contain a URL to securely upload the data to ONT servers...
@jainronit , I emailed you directly with more information
Hi @jainronit, I've received your file and I was able to convert it first-time ``` ~/w/pod5_issue_134 [1]$ pod5 convert fast5 FAY49394_pass_0b33d99d_65450f2d_386.fast5 -o foo.pod5 -f Converting 1 Fast5s: 100%|#####################| 4000/4000 [00:02
```text pod5 merge fast5 --help ... -f, --force-overwrite Overwrite destination files (default: False) ``` This should have had no effect on the merge process as it just deletes the output...
I see `(base)` - Are you running from a conda environment and not a python venv? We do see issues when people use conda environments. POD5 doesn't have a conda...
And this generated no logs with `POD5_DEBUG=1`? Can you share you system information please?
Hi @GabeAl, Thanks for the very detailed and clear description of the issue. It's very much appreciated. We'll investigate and get back to you if we have more questions and...