wrongecho
wrongecho
Should be able to copy people into ticket replies - As a one off - To all future replies ----- Will convert watchers and cc's to "**Collaborators**"
Johnny + I have made lots of progress on this. Still a few bits to go. --- - All components of post have now been split into their own folders...
Currently, if I create a document for a client then it is logged under that client. If I update or delete that document, it is logged but not against the...
As a technician, you should receive email notifications when a ticket is assigned to you. You should also receive notifications if a ticket assigned to you is updated. Both of...
From: https://forum.itflow.org/d/424-login-entries-require-techs-enter-a-justification-to-access-passwords _Requires technicians to submit a justification (or valid ticket ref) the first time they access a specific login entry's password (per day/per X hrs since last accessed). There...
In [#511](https://github.com/itflow-org/itflow/issues/511), we added the ability for a sharing link to be automatically emailed to a contact. It would be great if we could also automatically email a sharing link...
There should be a way to show that a ticket is related to another. Similar to merging, but would keep the ticket open, and would work across clients. Possibly a...
On the back of #225 - "_Add more to reporting (Average Response and Resolution Time, Service Requests, Ticket satisfaction)_" - [x] Ticket counts (e.g. X tickets opened this month) -...
Automated emails, including ticket replies, should be fully customizable. - https://forum.itflow.org/d/362-custom-suffix-in-subject-based-on-client - https://forum.itflow.org/d/356-create-your-own-email-body
Relates to #500 When adding a domain, we can pull most data using dig/whois however there is no consistent format for expiry dates. Therefore, we host a lookup service. We...