vtmateos

Hi, Please feel free to remove any message from the log file before sending. After that, you can either reply to that last email attaching new log files or create...

Hi @8HoLoN , We have been analysing your issue and it could be related with the explorer integration. It would be useful if you can disable these two options in...

Hi @8HoLoN , Could you create a log file with those options disabled and send to us through our support team? Just confirm when it is done and we well...

Hi @8HoLoN , Did you get a chance to create the log file and send to our support team with id GVR-408-63660? Thanks.

Hi @banta84, MEGA Desktop App is compatible with 2 monitors but there could be some display configurations that could interfere or cause issues during management of UI. Could you describe...

Hi @banta84 , Please also provide any configuration related with scale factor, display resolution, etc for each of your monitors. Thanks

Hi, Thanks for contacting us. In order to debug your issue, we would need log files and some other information, therefore please reach our support team https://mega.io/contact for further support.

Hi @jacobc94 , To follow up on your case, could you please paste the Helpdesk ticket ID here so we can check its status? Thank you.

Hi @TheRealChinners , Please reach our support team at https://mega.io/contact to provide logs and other related information and steps to reproduce about your issue. Once you have a ticket id,...

Hi, We are working on some stability issues for 5.7.0 version regarding with media file processing. Meanwhile, you can launch megasync.exe (full path) through powershell with the option `/nogfx` which...