MEGAsync icon indicating copy to clipboard operation
MEGAsync copied to clipboard
verified publisher icon meganz

[Issue]: Main window wont open

Open banta84 opened this issue 6 months ago • 5 comments

Issue

Thank you for taking the time to report an issue or suggest an improvement! Please complete the sections below to help us better understand and address your request. If any section does not apply to your issue or suggestion, feel free to omit it.

Summary

Provide a brief summary of the issue or suggestion.

Main window wont open any single/double clicking in tray. Right click works fine - opens context menu and all its featers. Reinstall dosnt helps

Steps to Reproduce (For Bug Reports)

List the steps to reproduce the issue:

  1. just left click on mega icon tray

What happened?

nothing

What did you expect to happen?

little window with latest downloads/uploads

Environment Details

Provide details about the environment where the issue occurred.

  • OS: e.g., Windows 11 / macOS Ventura / Ubuntu 22.04
  • MEGASync Version: e.g., 1.2.3

---Win 10 22h2. MEGASync Version 5.12.0

Screenshots

Include screenshots or videos if applicable.

Attach files or provide links here.

Helpdesk Support

Have you already contacted our support team?
If so, please provide the ticket ID to help us track it:

Ticket ID:

Additional Context

Add any other context about the problem or suggestion here.

Note: Issues without enough details may be closed or take longer to address.

banta84 avatar Jun 10 '25 10:06 banta84

oh. Seems found whats wrong - MEGASync cant correct working with 2 monitors. After disable second screen in windows settings application window shows normally. Till next relaunch with 2 monitors...

banta84 avatar Jun 10 '25 11:06 banta84

Hi @banta84, MEGA Desktop App is compatible with 2 monitors but there could be some display configurations that could interfere or cause issues during management of UI. Could you describe your multi display setup so we can try to replicate? Thanks.

vtmateos avatar Jun 11 '25 07:06 vtmateos

MEGA Desktop App is compatible with 2 monitors but there could be some display configurations that could interfere or cause issues during management of UI. Could you describe your multi display setup so we can try to replicate? Thanks.

hi! 1st monitor connected Hdmi cable Nvidia card, 2nd from internal CPU card - monitor 12-15+ years old and have only DVI input, so no other way to connect it with PC. 2nd monitor located left from main - i try swap them in win settings but with no succes.

banta84 avatar Jun 11 '25 09:06 banta84

Hi @banta84 , Please also provide any configuration related with scale factor, display resolution, etc for each of your monitors. Thanks

vtmateos avatar Jun 11 '25 09:06 vtmateos

main 19201080 60 Hz GTX 1080 SDR 2nd 16801050 59,883 Hz UHD Graphics 770 SDR 120% scale - this must be global, right? maybe dxdiag file helps if need more data...

DxDiag.txt

banta84 avatar Jun 11 '25 10:06 banta84

Hi again! Maybe this screenshot will be useful too: right click menu showd slightly shifted left-up like it takes no main screen resolution, but other.

Image

banta84 avatar Jun 19 '25 10:06 banta84

So app version now 5.14.0, but bug still exists. Anyway, the outdated monitor went on a well-deserved vacation, and everything works perfectly in dual-window mode on the new one. Perhaps the problem was the unusual resolution for today? In any case, it doesn't matter much to me =))

banta84 avatar Aug 06 '25 00:08 banta84

Thanks for the feedback. Multi-monitor with different scaling/resolution can cause some very weird and hard to reproduce issues. If you encounter the issue again please re-open this ticket. Have a good day.

rl-mega avatar Aug 11 '25 15:08 rl-mega