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File explorer crashes when setting default directory outside of one drive

Open jacobc94 opened this issue 1 year ago • 2 comments

Image I had to uninstall and reboot the computer in order to resolve it, my family and I can’t use MEGA unless this gets fixed. All I did was change the default location to root instead of one drive. It didn’t do this on my own computer but mostly because I left it default because I didn’t know it defaults to onedrive automatically

jacobc94 avatar Feb 06 '25 01:02 jacobc94

Hi, Thanks for contacting us. In order to debug your issue, we would need log files and some other information, therefore please reach our support team https://mega.io/contact for further support.

vtmateos avatar Feb 07 '25 10:02 vtmateos

Hi @jacobc94 , To follow up on your case, could you please paste the Helpdesk ticket ID here so we can check its status? Thank you.

vtmateos avatar Jun 06 '25 07:06 vtmateos