Timothy Hobbs

To autodeploy, so people csn just add helpdesk to docker compose or k8s without cloning the git repo, building the image, and having to push it somewhere by hand...

This seems to be a major source of confusion, I'll try to sit down in the coming weeks and create a tutorial.

Just wanted to say this is still on my mind, just haven't had time...

This was originally planed as a feature of the teams feature but it wasn't implemented (due to lack of resources). Currently tickets associated with specific KBItems are autoshown as assigned...

Yes, a well tested REST api with proper permissions management would be far easier to audit for security and could also allow for much better UX in terms of zero...

I wasjust looking through the code and noticed this https://github.com/django-helpdesk/django-helpdesk/blob/2b6ad7a2cffaf36d30a8414e6864a886bc135668/helpdesk/models.py#L252 perhapse this was implemented at some point?

It seems like this might already be supported,some should test it and document it... https://github.com/django-helpdesk/django-helpdesk/blame/2b6ad7a2cffaf36d30a8414e6864a886bc135668/helpdesk/user.py#L33

Reading the code it looksif you give a nonstaff non super user permission to access a queue using the django permissions system then they should have access to that queue...

Though all the relevant views are 'staff member required' https://github.com/django-helpdesk/django-helpdesk/blob/2b6ad7a2cffaf36d30a8414e6864a886bc135668/helpdesk/decorators.py#L37 so your nonstaff users still won't be able to doanything... Sorry permissions are a bit of amess now 🤡

What would ya'll think of replacing most of the permissions system with a single custom manager on the Ticket model which would take a user parameter in its initializer and...