Timothy Hobbs

You can already hide most fields (except the one for attachments with a combination of setting the `_hide_fields_` and default values in the query parameters of the URL. We just...

There is now a secret key associated with each ticket.

Fair enough.

The email parsing code has been re-written since this bug was submitted.

This is better/more cleanly/and more standardly implemented by transitioning staff.py to using class based views where form overriding is trivial.

This should be done by over-riding templates.

Closing for now as this is presumed fixed.

We now use a different system for identifying threads and this should be fixed.

This is fixed by the addition of a secret key for updating the ticket. A magic URL is sent to users and that URL can be used to update the...

This PR only implements this for custom fields and does not pertain to follow up bodies. It seems like there is more discussion about how best to implement this. In...