Timothy Hobbs

https://github.com/django-helpdesk/django-helpdesk/blob/stable/docs/teams.rst

Try putting `{% include "./non-existant.html" %}` in your follow up to test.

I believe that the reason this is not reproducible in the demo desk is that the problem occurs in the function send_templated_mail https://github.com/django-helpdesk/django-helpdesk/blob/cfd838b7f450de54a31594b7bef02d7c9cd70842/helpdesk/lib.py#L38

I'm not sure why this code is setting up that specific handler. Typically Django's logger is highly configurable: https://docs.djangoproject.com/en/3.1/topics/logging/#examples

Well now is the perfect time to change this, because the latest release is 0.2 and master is 0.3...

The priority 4 ticket should be on the bottom.

While the datatables move might be a good idea, working with this more, it seems to me that this requires some complex sorting to do what I want. I want...

This isn't true. Depending on the settings, anyone can create tickets, even the public.

What kind of errors are you seeing? What settings do you have set? This should work.

What version of django-helpdesk are you using? It says that a PermissionDenied error was raised on line 39 of `decorators.py` but no PermissionDenied error can be raised on that line...