community-studio
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sanity-io
Sanity Community Management Studio
Thread view is a really useful feature to rapidly scan a ticket's contents. At present, it is available in all ticket lists apart from the 'Tickets by tag' one. We...
Slack does a pretty good job of showing activity in threads and notifying agents to take action. However, sometimes replies slip through the cracks when using Slack's `Threads` view and...
Beyond investigating tickets one by one, which is cumbersome, there is no good way to scan tickets according to their next action. Having next actions readily readable in the ticket...
Right now, there is no way to sort ticket lists beyond their default ordering, which is the `_createdAt` datetime field. Adding additional sort orders would make it easier to scan...
Over time, the number of tickets is likely to grow significantly. Therefore, ticket lists should probably contain only a limited number of items, such as tickets active in the last...
Currently, there is no easy way to track and compare overall support activity. It would be helpful to have some support metrics available in the Studio Dashboard. For example: -...
Slack continues to fire events until it receives a `HTTP 2xx` response, because it retries a few times after a failed attempt. As we currently ignore thread replies that are...
Right now, the `tags` multi-select field in `ticket` documents uses a `tagPicker` input component to load its tag options dynamically via the `tagOption` document type. It stores the user selection...
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This PR was automatically created by Snyk using the credentials of a real user.Snyk has created this PR to fix one or more vulnerable packages in the `npm` dependencies of...
