Pranav

- A Help Center in Chatwoot is known as a portal. - An account in Chatwoot can have more than one portal. - Each portal is identified by a unique...

Add an internal name and external name for inboxes

6

**Problem statement:** Right now, the name field in the inbox is used for both internal and external use. This often creates a problem as the clients needs and internal name...

Mark WhatsApp Cloud API as active after successful webhook verification

2

> When we paste the webhook URL and the token on the Facebook dev portal, is there a way for Chatwoot to know that the URL and token have been...

fix: Update validations for filter service

2

Fixes https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid Fixes https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid Fixes https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or Add validations for the following: - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown. - If an invalid operator...

Build a universal search with the new search APIs.

Document existing architecture

1

Todo: - [x] Document the existing API calls in the SDK and the overall flow. - [x] Create a flow chart of the existing flow - [x] Update the flow...

Add push notifications to when a new message is sent to the user

3

When an agent sends the message to the user, send a push notification to the user if the mobile app is in the background or closed. ---

- Write down the new events, conditions that are supported - Give a real-world example for these conditions. > For eg: If a new conversation is created from a particular...