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Document the changes in automation feature in the help center

Open pranavrajs opened this issue 2 years ago • 0 comments

  • Write down the new events, conditions that are supported
  • Give a real-world example for these conditions.

For eg: If a new conversation is created from a particular company say google.com, assign those conversations to the priority-support team.

Event -> conversation.created Conditions -> Status = Open && Contact.email includes google.com Actions -> Assign to team 'priority-support'

pranavrajs avatar Apr 12 '22 15:04 pranavrajs