Leah Jennings

@jacksojourn I can confirm the same behavior on my Mac running Safari Version 15.4 (17613.1.17.1.13). However it doesn't occur on Chrome Version 105.0.5195.125 or FireFox Version 104.0.2 (64-bit) on the...

This is confirmed, however as a workaround to reprint at the kiosk itself you can search for the child that was checked in by name instead of by phone number...

@Angelaholt I tried following your steps on the demo site (which is running v13.4) to reproduce the issue, and I was unable to. Here's what I did to attempt to...

@Angelaholt hmm, if you're testing in a dev environment, are you able to upgrade that environment to v13.4 and see if it still occurs? Could you also attempt to reproduce...

Here's a link to [a conversation](https://chat.rockrms.com/channel/troubleshooting?msg=T7enJ64FWPTCEPait) in Rocket.Chat where one other user confirmed this has happened to them. @IzabellaDTS I have just a few questions to help gather more info...

@IzabellaDTS thank you for the detailed response, this is helpful! One last question, do you know which event registration block is being used? The new Obsidian Registration Entry block or...

Just ran into this on our system on Rock McKinley 14.0 (1.14.0.18), using the original event registration block. It's very hit-and-miss on when this occurs. The registration where this occurred...

@cabal95 I ran the following SQL to find any Registrants with empty first/last names to get the Registrations affected: ``` SELECT rr.RegistrationId, p.FirstName, p.LastName, rr.CreatedDateTime FROM RegistrationRegistrant rr JOIN PersonAlias...

@cabal95 correct. The name listed in the screenshot of SQL results is the registrar. Registrar gets set correctly, the Registrant however is blank.   When we've caught this and...

And looking at the empty profile's history, the first/last name fields never get set: