laianeramos

Add a view to see the snoozed and pending conversations

1

### Is your feature or enhancement related to a problem? Please describe. We only can see snoozed and pending conversations if we use filters. It would be more efficient to...

Add a "Conversation Files" field to centralize the media exchanged in the chat

1

### Is your feature or enhancement related to a problem? Please describe. It takes a long time to find a file or media sent or received in a chat, as...

Reply from cc is not processed by chatwoot - email inbox

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### Describe the bug If I send an email with a CC contact, when the cc replies the email their response doesn't appear on chatwoot. I sent a email to...

Auto resolve conversations only if the status is open

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### Is your feature or enhancement related to a problem? Please describe. Automatic conversation resolution should only be performed if the conversation status is open. If the conversation is snoozed...

SLA NRT continues to count even when resolving conversation

3

### Describe the bug Sometimes, the last message in a conversation is not from the agent, but from the customer. In this case, even after resolving the conversation, the NRT...

Audio transcription

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### Is your feature or enhancement related to a problem? Please describe. Audio messages are very common in WhatsApp and Instagram DM, but it makes hard to keep information organized....

Hi, guys! How are you? It is possible to setup a webhook to be triggered when the lead stage is changed? For exemple: when the lead stage is updated from...

### Is your feature or enhancement related to a problem? Please describe. Many times, we need to send common files or media to clients, such as PDFs, images, videos and...