joris85

Huy guys, Still have issues with many clients and not deleting the history in the treads. So multiplying the conversation many times and treads getting super long. I can't imagine...

My college that uses helscout (haha, typo for Helpscout) does not have that issue he told me. So somehow they find a solution. I would say that freescout should add...

You mean of an helpscout mail that works? i just asked hem once a while ago if he had this issue and said no. So he has no idea what...

That is bummer. I have 2 customers that have this issue so it is not unique. Is HS willing to help when you ask questions or do they hate Freescout?...

@freescout-helpdesk Is there anybody that can help with this? Sometimes these mails are getting so big outlook 365 has issues to opening them :-) Well, we think that is causing...

Hi @freescout-helpdesk Yes the quick fix could be an module. I will ask my developer. Though not deleting the history in Outlook and still many Helpscout mails is a core...

Hi Freescout, It is possible with a module though a couple hours work to fully implement. At this point the only reason is that you still can't split the mails...

Hi, Thanks for the reply. I use workflows and custom folders a lot. I was thinking of this but is not ideal. I work 100 active businesses. Over the years...

Should be an option, not default. I keep my mailbox filled as archive for if i ever stop with Freescout i still have the emails.

> Is there a reason you are not addressing or delegating the first issue in the queue? Well, that is the last issue that needs attention (; So the first...