support-manual
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GiveWP Support Manual
We need to incorporate the feedback from brainstorming with Allie and Sam on how to make sure part time technicians feel value from the daily routine section. https://give.gitbook.io/support-manual/daily-routine ## Acceptance...
We need to make more explicit how we use Github as Support Technicians, specifically how we use Zenhub to communicate the progress of tickets and how that informs how we...
From Matt: * What this means * Why it's important * What to avoid * Examples
Goals for this page are: * Nice, welcoming page * Target the language at Support Technicians, specifically OURS first * Simple instructions on how to use this * Set some...
https://github.com/WordImpress/Support-Manual/tree/master/documentation
Page in question: https://givewp.gitbook.io/support-manual/duties-of-support-technicians Purpose of this doc is: * Give an overview of the duties based on the TOC of the whole manual * Introduce the concept of Customer...
Review whole manual and look for opportunities for screenshots or visuals
Doc in question: https://givewp.gitbook.io/support-manual/daily-routine/creating-and-contributing-to-github-issues
We should use this language throughout the doc more often and intentionally. Review the whole manual for where it should be emphasized more.