codepypl

Can't get requester name

3

Ticket.name does not exist (official freshdesk api has this property) I also can't use ticket.contacts.get_contact(id) because it rises exception 'Freshdesk not found' why ?

how to create a new watcher or get noticed about newest replay.

2

Im trying to create a discord bot to supprt full integration with freshdesk. i wish to be notified about new replay from customer my bot sends automatic replay to each...