plugin-autocloser
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clonemeagain
An osTicket plugin to automatically close open tickets
Hi, i've just installed and configured the plugin but nothing seems to happen where i can find the logs? version of os 1.14.2 thank you
Is there a possibility to make this plugin execute on a specific day of the week at a specific time? I know that you can specify to use a set...
Hello there I'm getting an error when Autocloser closes a ticket: "Unable to send reply, no assigned Agent on ticket, and no Robot account specified in config." The robot account...
When the plugin is active, it generates a "Duplicate entry" error in the osTicket system logs every time it runs (every cron which i have setup to run every 2...
So the plugin will not work for anyone who updated. due to the fact that now there is an instance config.. add/change line 81 in class.CloserPlugin.php to this //hacked to...
Hey @clonemeagain are you still monitoring this plugin? It seems like it isn't working with the latest version of osTicket (v1.17.2) and I was wondering if you were planning to...
We are using osTicket 1.16.1 and use the autocloser plugin. Whenever our system crashes and boots, if there were any issues that had to be closed during the down time,...
osTicket Version v1.16.3 (e148727) Web Server Software | Apache MySQL Version | 8.0.31 PHP Version | 7.4.33 Getting: ``` [26-Jan-2023 13:55:19 UTC] Looking for tickets with query: SELECT ticket_id FROM...
We operate a helpdesk with 3 languages. It would be nice if the autocloser is able to support sending replies in the language of the ticket.
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An osTicket plugin to automatically close open tickets