1.Added new query for checking tickets

[hariharan-ts-prism]

[JulianMaartens]

Can you explain about the changes you committed? I'm interested.

[morno]

this is what chatgpt says about this code

This code is a PHP snippet used to query a database for certain ticket IDs that meet specific conditions. Here's a breakdown of what it does:

Commented Section:
    The comments indicate that this section of code was customized by a company called Prism Cloud Inc.

The code is designed to retrieve all ticket IDs where the tickets are marked as "answered," but the last customer reply was more recent than a specified time interval.

SQL Query Preparation:
    The variable $answered_ticket_ids_sql contains an SQL query that is dynamically constructed using sprintf().
    The query selects ticket_id from a table (defined by TICKET_TABLE), where:
        The updated timestamp is older than a specified number of days (DATE_SUB(NOW(), INTERVAL %d DAY)).
        The status_id matches a specific value ($from_status).
        The ticket is marked as answered (isanswered = 1).
        Additional filtering can be applied through the $whereFilter variable.
        The results are ordered by ticket_id in ascending order.
        The number of results returned is limited by the $max variable.

Debug Logging:
    If debugging is enabled (self::DEBUG is true), the query is logged using error_log() for troubleshooting or review.

Query Execution:
    The SQL query is executed using db_query() which likely returns a result set of ticket IDs.

Result Processing:
    The result set is iterated over in a while loop using db_fetch_array(). Each ticket ID is extracted and stored in the $ids array.

Return:
    The function returns the $ids array, which contains the IDs of the tickets that meet the specified conditions.

Summary:

This code retrieves a list of ticket IDs from a database that:

Are marked as answered.
Have not been updated in a specified number of days.
Match a certain status ID.
Optionally match additional criteria defined by $whereFilter.
The resulting ticket IDs are returned as an array.