Autoresponse

[deanrobertsnet]

Hello there

I'm getting an error when Autocloser closes a ticket: "Unable to send reply, no assigned Agent on ticket, and no Robot account specified in config."

The robot account and autoresponse is assigned in the config, but until recently we've never had to have an agent assigned to a ticket for the response to be made.

In our set up, the tickets will never be assigned to someone, so how do we make the autoresponse work? Thanks