Chris Diaz

thanks @robertknight i've written back to the original user who reported the SSL errors on the arxiv site. i'm not sure how to move issues between repos but i did...

Relevant support tickets: - https://app.hubspot.com/contacts/6291320/ticket/1377691159 - https://app.hubspot.com/contacts/6291320/ticket/1400182300

I just learned from one of the users that this only happens with students who drop the course before the instructor grades their submission. Need to confirm with the other...

Is the body of the error message available in papertrail? idea from @robertknight

These errors are continuing: >For each student, I enter the number grade, hit enter, and then click the right arrow for the next student This time I closed the error...

related (but this instructor does not think students are dropping the course): https://github.com/hypothesis/product-backlog/issues/1305

URL: https://www.smithsonianmag.com/science-nature/what-math-180975882/ Support ticket: https://app.hubspot.com/contacts/6291320/ticket/1116443825 Via behavior: User receives via error message: 

URL: https://ar5iv.labs.arxiv.org/html/2205.09940 Support ticket: https://app.hubspot.com/contacts/6291320/ticket/1378515515 Via behavior: ``` UpstreamServiceError: HTTPSConnectionPool(host='ar5iv.labs.arxiv.org', port=443): Max retries exceeded with url: /html/2205.09940 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer...

i like the idea of linking to relevant tabs in the upload form.

There's the question of nested works. I'm not sure I understand nested works (chapters within a book?) and how they might relate to files within a work. My hunch is...