Victoria O'Leary

[Improvement] - Include thread, task and emoji details when a customer reaches out to Concierge on New Dot

1

**Proposal** Include thread and task details when a customer reaches out to Concierge from a threaded message **Problem** As discussed [here](https://expensify.slack.com/archives/C07HPDRELLD/p1725029615796859) and [here](https://expensify.slack.com/archives/C041MSTR8J1/p1723823732143719), customers can now reach out to Concierge...

[HIGH] Update New Supportal to include chat details

5

**Background** Concierge Responders use New Supportal to provide customer support and troubleshooting; our Sales team also uses it to give demos and onboard customers. Because of that, it's important these...

Update New Supportal to differentiate between information that has been intentionally redacted from view and buggy behaviour

12

**Problem:** We have a basic version of New Expensify Supportal for viewing user accounts, we need to add new features and improve reliability so that it can be used to...