Marcel Herrguth

I believe it's difficult on a role level to implement a proper fix. I'd argument that a administrator usually™️ should know what he's doing when he degrades a role. However,...

I personally believe that above mentioned partly would be working as designed because other wise we'd also have to apply things like accounted time and ticket history which we do...

@sunweaver This feels like a hijack of this issue and more like a enhancement request. Please create a feature request post on the Zammad community: https://community.zammad.org We strictly divide bugs...

Please don't hijack issues with feature request topics. If you have questions regarding feature requests or a feature request yourself, please consult the community: https://community.zammad.org I'm locking this issue to...

FYI: Ticket#1086963 contains a sample raw that might help pinning this done. It seems like especially rather long quotations cause this effect to appear more likely.

@lug-gh this repository is the wrong place for technical questions. Please don't post them here.

Also you may wanna remove the "contains not" clause as this is not part of our reproduction state. This is the report profile configuration that causes the faulty behavior: 

> On your tests did you always use the expert mode Due on how Zammad probes mails and how my mail server is configured, at least for Zammad 5.0 I...

Limitting conversation to restrict me toos. Sorry that kind of noise does not help.

@fthommen just drop us a mail at sales and reference this issue. We'll forward it to Rolf!