Marcel Herrguth

@thisconnect Sorry, but this seems to be a technical question. Please note that this repository is the wrong place for technical questions. Instead, please refer the Zammad community over at:...

This is a feature backlog. This hasn't move in any direction - if things happen regarding this topic, we'll update this issue accordingly. I'm locking the conversation of this issue...

Sorry but we have no news on this yet. We will update this issue accordingly as soon as anything moves here. It's marked as an enhancement, so technically it's not...

Locking issue to reduce noise. Ticket templates at their current state work as designed. Yes, not what you expect, but thus no, not a bug.

This lives in our feature backlog and has no ETA yet. We will update this issue accordingly if anything moves on this topic.

Sorry for the hassle. After we stumbled upon this issue today we noticed that this functionality already is supported by Zammad. Actually it's an duplicate of https://github.com/zammad/zammad/issues/181 I'm therefor closing...

You've mentioned this issue in https://github.com/zammad/zammad/issues/272 and closed it as duplicate. I think this is actually wrong, because the only part this issue mentions "multi identifiers" is its title. However,...

@Megachip can you *please* stop hijacking unrelated issues and post technical questions to them?

I'm limiting the conversation of this issue to contributors only. Please don't get me wrong here, this is to reduce the "me too" noise on this repository. We will address...

As I understand this issue, it's about adding a default pending time that's automatically filled when choosing a pending state. The default time should be a system setting which agents...