livehelperchat

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Add the possibility to ban temporary a user (or permanently) and print as error custom message from operator. Like please come back after 1 hours. - 1 hours ban. ##

PeopleInside

Operator status update based on computer keyboard/mouse usage

2

Hi. Please add this very important and needed feature to desktop client/chrome extension/web if operator is not at workplace > n minutes, change status to offline. LHC is the best...

UralZima

I AM unable to use the operator chat nick instead of name and surname in the object of email templates "send mail to user" How I can replace this with...

PeopleInside

Department detail - list of operators

2

Hello, we use multiple departments (10+) & multiple operators (20+). I do not see which operator is member of the current department in department's detail. (url of view .../index.php/site_admin/department/edit/16 etc.)...

skiner68

Feature req. Widget Theme or Departments miss some functions.

2

When you create a Department you cannot have custom field and required field different from other department. For example I want have email mandatory on department A and not mandatory...

PeopleInside

Submit button for messages

7

Currently messages are being send by pressing Return. Some people are not used to this system. It would be great if there would be an optional 'Submit message' button in...

koosvanderkolk

Hi, I suggest to include operator name also in the reset password email. Maybe also include the mail in the email template under settings so email text can be edited....

PeopleInside

Work hours/work days logic problem

6

"work hours/work days logic is active" and " Ignore users online statuses and use departments online hours " are checked. When I am using Hours 13.00 to 3.00 and operators...

pStefo

Desktop client lacks new features, most importantly auto translate and exhibits longer delays for sending messages

2

Desktop client lacks new features, most importantly auto translate and exhibits longer delays for sending messages out (I tested this on a very slow vpn) and the web ajax chat...

fatrolls

RTL in backend

10

Hi, Just upgrade to version 2.42 and there is not rtl alignment at all (in previous installed version RTL was supported) ##

BenEfrati