Daniel Hildebrandt, Sr.

We had a calendar owned by 'Cerb', synced to a worklist of ticket due dates, with a start time and no end time. The events showed up for the (admin)...

With really long legacy filter rules, the whole page gets super-wide, and it's hard to tell what you're checking the box for (since they're all the way on the right).

The suggestion here is to have certain dynamic @mention tags for things like @owner, @watchers, and @participants (all workers who have replied to a ticket*). *This could potentially also include...

Deleting a message from a ticket leaves no indication thereof in the ticket log, and it probably should.

Comment Notifications, for the most part, will take you to the parent object. When that notification is on another comment, though, it'd be helpful if the notification link took you...

Add the ability to specify a tooltip for sheet column entries

The default snippet 'Prompts' area when adding a new snippet has text in it:  That text, though, makes the snippet insert pop up the prompts requester popup, even though...

When displaying messages/comments on a ticket card, show the sticky notes / comment replies below the message/comment, just like they are in the main conversation view.

A recent custom field added for a customer named Bucket, with URI 'bucket' ended up conflicting with the internal URI in some (but not all) exports. We need to disallow...