Daniel Hildebrandt, Sr.

Splitting a ticket should copy object links

1

I happened to notice this on a ticket with multiple issues brought up in the conversation... The parent ticket was linked to a github issue, but closed. Client wrote back...

Nested custom fields

1

I swear I thought we had an issue on this already, but I can't find it... This is a placeholder for the request for nested custom fields, where the first...

New users see inaccessible buckets in Compose

1

As related, new user in 10.1.0 (Build 2021072801) is granted access to a single group. First Compose by that new user displays the buckets from the alphabetically first group instead...

Notify workers on task assignment

2

[9.6.1] When a task is created and assigned to a worker at that time, they receive a notification. If a task is created and then assigned to a worker later,...

Paste Excel copy as Markdown instead of image

2

Since it became possible to directly paste images into Cerb replies, Excel pastes are pasted as images instead of data (barring Edge, apparently). A customer pointed us to an MIT-licensed...

Log disabling / enabling workers in the Activity log

1

Add log entries so we can track this

Sub-sort Tickets when sorting by Group/Bucket/etc

3

When sorting by a value that's shared across multiple objects, the display order can change based on how MySQL returns things. If we add a sub-sort on ID, it will...

Add a true pre-parse event point

3

With the current pre-parse event (mail filtering), we've already evaluated and processed the message to a certain extent. This means that structural problems with the message (where it's not following...

Pad tokens for search

1

Suggestion from Jeff (in a response to a customer): Searching is inefficient when looking for non-indexed tokens (due to mysql's min_word_len). A string like "C & D Example Factory" doesn't...

Client is looking for a way for Workers to acknowledge Comments without necessarily replying to them (like Slack reactions - thumbs up / etc)