Marcus Hof

+1 https://posthoghelp.zendesk.com/agent/tickets/12682

https://posthoghelp.zendesk.com/agent/tickets/13115

https://posthoghelp.zendesk.com/agent/tickets/13015

https://us.posthog.com/project/16617/dashboard/165399

Hey @claydiffrient, I wasn't able to replicate the issue. From the screenshot, it looks like PostHog hasn't been initialized yet. When are you calling `setPersonProperties({ something: 'something else' })`?

Our [Zendesk routing triggers](https://posthoghelp.zendesk.com/admin/objects-rules/rules/triggers/14505275311387) which automatically assign tickets to the correct teams, are set up to switch the status to `open` as well. 

I've updated all routing triggers and new tickets will now appear as `New` in each queue.

+1 https://posthoghelp.zendesk.com/agent/tickets/9105

+1 https://posthoghelp.zendesk.com/agent/tickets/10494

+1 https://posthoghelp.zendesk.com/agent/tickets/10546